It is definitely possible to build great services and design great policies that really exploit the capabilities of digital. However this is only possible when the right skills are 'in the room'. This week you can learn about the key specialists who make it all possible: the project and product managers, the researchers, the visual designers, and the software people. Unfortunately, even though we know what good looks like, current recruitment structures present a barrier to building the teams you need.
Capabilities needed for resiliency
What change looks like over the next 10 years -- dealing with aging public servants, challenges recruiting for government
Understanding of digital vs IT
Cases/exercises