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<aside> 💡 See other units in the syllabus
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This is a detailed breakdown of how Professor Ines Mergel from the University of Konstanz teaches a class that covers the contents of Unit 7 of the open access syllabus developed by Teaching Public Service in the Digital Age.
The official designation of the course Professor Mergel is teaching here is "MA Seminar: Digital Governance".
We believe it is helpful to see how professors in different contexts teach the same concepts, so to see how Harvard Kennedy School's David Eaves teaches the same unit, see here.
This page has been developed for use by university faculty who are teaching Master's levels students in Public Policy and Public Administration. It has been published to help them design their own approaches to teaching the digital era skills covered in Unit 7 of our syllabus.
The barriers to applying and implementing new practices in digital service delivery are now well understood. These barriers stem from the fact that bureaucracies have strong cultural norms and traditions that involve protecting confidential information (often by law), have concerns about security and privacy issues, aim for high degrees of accountability through coordination and control. However, not all government problems require this degree of secrecy and the quality of service delivery may actually suffer from being designed and delivered by governments that are overly closed and secretive. In this class breakdown, we talk about how to overcome these barriers and discuss ways to work in the open.
<aside> 📖 By the end of this class students should be able to:
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<aside> 💡 This class has a specific focus on **Competency 5 - Change** and Competency 6 - Openness ****See all eight competencies here.
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